Terms & Conditions

Last updated: 19.06.2025

1. Commitment to Your Privacy

New Dawn ADHD Coaching respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

New Dawn ADHD Coaching is the data controller responsible for your personal information.

Contact Details:
Data Controller: New Dawn ADHD Coaching
Email: admin@newdawnadhdcoach.com
Postal Address: [Insert physical address here, e.g. PO Box or business location]

You can use the above contact details to:
– Make a data subject rights request
– Ask questions about this policy
– Raise concerns about how your data is handled

3. Information We Collect

We may collect and process the following types of personal data:

a) To provide and improve services
– Name and contact details
– Address
– Pronoun preferences
– Date of birth
– Gender (if disclosed)
– Marital status (if relevant)
– Third-party contact details (e.g. family members)
– Payment details (e.g. card or bank info)
– Financial data (e.g. income, expenses)
– Health data (e.g. diagnoses, medication)
– Session notes or recordings
– Audio/video call recordings
– Compliments and complaints

b) To manage client accounts
– Session history
– Technical/browser data
– Marketing preferences

c) For safeguarding and welfare
– Emergency contact details
– Client wellbeing notes
– Health and safety disclosures

d) For marketing and communications (with consent)
– Contact preferences
– Email subscription status

e) For enquiries and complaints
– Correspondence
– Call logs or recordings (if applicable)

4. Source of Data

Most data is collected directly from you. In some cases, we may receive personal data from third parties such as:
– A family member or guardian
– A referring health or education professional

When this occurs, we will notify you within one month and inform you of your rights.

5. Lawful Bases for Processing

We process your personal data under the following lawful bases:

Purpose                         Lawful Basis
Service provision               Contract, Consent
Account management              Contract, Consent
Marketing communications        Consent, Legitimate Interests
Welfare and safeguarding        Contract, Consent, Legal obligation
Queries and complaints          Contract, Consent

You can withdraw your consent at any time by contacting us using the details above.

6. Special Category Data

Some services may require the collection of sensitive personal data (e.g., related to health or neurodiversity). This is only collected with your explicit consent, in accordance with Article 9(2)(a) of the UK GDPR, and is handled with strict confidentiality.

7. Use and Sharing of Information

We do not sell or rent your data.

Your data may be shared only with your explicit consent and when necessary for your care—for example:
– GPs, therapists, or psychiatrists
– Legal or professional advisers

Exceptions to confidentiality include:
– Risk of serious harm to you or others
– Legal obligations (e.g., court order, safeguarding issue)

8. Third-Party Processors

We use trusted third-party service providers under strict contractual obligations:

– Stripe – for secure card payments
– PayPal – for alternative payment processing
– Microsoft OneDrive – for file storage EU-based with adequacy decision, (formal data protection standards which are equivalent to those in the UK).

Other examples include:
– Legal advisers
– Emergency responders (if required)

These providers only access your data when necessary and must meet UK data protection standards.

9. International Data Transfers

Some third-party services may transfer your data outside the UK. In such cases, we ensure:
– An adequacy decision is in place, or
– UK-approved Standard Contractual Clauses (SCCs) are used

We do not use providers unless they meet equivalent standards to UK GDPR.

10. Data Storage and Retention

Your data is stored securely using encrypted systems and access controls.

Retention periods:
– Client records: 6 years after final contact
– Financial records: 6 years (for HMRC compliance)
– Marketing data: Until you unsubscribe or withdraw consent
– Complaints: Up to 6 years

Data is securely deleted or anonymised when no longer needed.

11. Marketing and Communication

With your freely given, specific, and informed consent, we may occasionally contact you about:
– Workshops or coaching services
– Newsletters or updates

You will only receive these if you have opted in via:
– Checkbox on forms
– Email sign-up
– Written consent

You may withdraw consent at any time:
– Click ‘unsubscribe’ in emails
– Or email admin@newdawnadhdcoach.com

We never share your contact info for marketing purposes.

12. Automated Decision-Making

We do not use your personal data for automated decision-making or profiling.

13. Your Rights

Under UK data protection law, you have the right to:
– Access your data
– Correct inaccurate or incomplete data
– Request erasure in certain situations
– Restrict processing under specific conditions
– Object to processing (e.g. marketing)
– Data portability – request transfer to another provider
– Withdraw consent where consent is the lawful basis

To exercise your rights, email admin@newdawnadhdcoach.com
We will respond within one month.

14. Complaints

If you are unhappy with how we process your data, please contact us first at:
admin@newdawnadhdcoach.com

If after 30 days If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):

ICO Contact Details:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint