Terms & Conditions
Welcome to New Dawn ADHD Coaching! I aim to provide you with a positive coaching experience in which we will work together to identify and reach your goals, developing strategies to overcome your challenges and live more of the life you want. Please take a moment to review these terms of
business.
Coaching Service & Prices:
The coaching services are offered on a monthly basis. The cost per session is £180 when coaching sessions are funded through Access to Work and discounted to £150 per session for self-funded clients. As I am not VAT registered, there is no VAT to pay.
Most clients receive one fifty-minute session per week either online (Zoom) or via phone, and payments are made in advance each month through Stripe by subscription.
Refund/Cancellation Policy:
I understand that life can bring unexpected commitments. Upon receiving the dates for the upcoming month, you will have the opportunity to request changes to your coaching sessions if needed. Once the sessions are confirmed, they are committed and cannot be rearranged or refunded within the month except in emergency situations, for which at least 48 hours’ notice is requested. Coaching sessions cancelled with less than 48 hours’ notice need to be paid for.
While I will make every effort to accommodate you, I cannot guarantee alternative time slots. If you decide to discontinue coaching, please provide notice by email or through a discussion before the next month begins. Your coaching sessions will continue until the end of the pre-paid month, and monthly coaching payments will be cancelled. I kindly ask for at least one month’s notice to allow me to offer your time slot to another client. If you have any questions or concerns regarding this policy or any other matter, please feel free to contact me via email.
Privacy Policy:
At New Dawn ADHD Coaching, I respect your privacy and handle your information with care. I may request certain information from you to provide educational and coaching services. This can include contact, payment, and selected personal information to assist me in supporting you. I treat your information with confidentiality and will not share it without your agreement unless there is a danger of harm to yourself or others, in which case I will need to notify the appropriate professional. By accepting this Privacy Policy, you consent to my processing of your data as described.
I take the privacy of your personal information seriously and will only use it in accordance with New Dawn ADHD Coaching’s Privacy Policy. I do not sell or rent your personally identifiable information. However, with your permission, I may share some information with other support professionals, GPs, and Psychiatrists under strict restrictions.
Notification of Changes:
I may revise this policy over time as I introduce new services or incorporate customer suggestions. If substantial changes are proposed, I will provide at least 30 days’ notice. By continuing to use my services after the notice period, you will be considered to have consented to the amended Privacy Policy.
Your Information:
I may request contact information, email address, and phone number if you are interested in receiving further information on workshops, newsletters, or coaching services. Payment is set up securely through PayPal, a trusted payment system. I prioritise the security and confidentiality of your information and will not use it for additional purposes or share it with third parties except as necessary to prevent fraud, assist law enforcement, or comply with legal requirements.
Data Retention:
Correspondence, including emails, sent to me will be retained in the records of your account. I keep
these records to maintain a history of our relationship, improve customer service, and address
potential fraud or violations of our User Agreement. Unless agreed otherwise, I will retain any records
during our coaching relationship and for a period of 24 months after your last coaching session in
case you decide to return for further coaching.
Optional questionnaires and surveys may be offered to gather information for specific purposes, and
users will be informed of their use before participation
Our Use and Disclosure of Information:
I collect, store, and process your personal information on secure servers. My primary purpose is to provide you with a safe, smooth, efficient, and customised experience. The personal information I collect may be used to provide services, resolve disputes, customise New Dawn ADHD Coaching’s offerings, and communicate special events and offers based on your preferences. Your confidential information is secured and encrypted, protected by firewalls and security software. You have the right to request access to and correction of your data at any time.
If you have any questions or would like to make changes to your personal information, please contact me via email at admin@newdawnadhdcoach.com.
By engaging with New Dawn ADHD Coaching’s services, you agree to abide by these terms and conditions. I appreciate your trust in New Dawn ADHD Coaching and look forward to supporting you on your coaching journey.